All the questions the most often asked are here for help you. If you still need some answers you can contact us, our Kawaii Faces Universe♡✦ customer service team will be happy to help you ! <3

Shipping & Deliveries

I just placed an order, when will i receive it ?

Upon placing your order, it will take 1 to 3 business days for your package to ship. 

Average shipment periods are between 10 & 21 days, but might take a bit longer for certain countries. 

Note: Due to the international COVID-19 crisis, prepare for shipment delays. This, again, will depend on your country.

For any other questions about your order please email us at: contact@kawaii-faces.com

How much does shipping cost ?

There are no requirements to qualify for our standard delivery option, which is free of charge !

(There are a rare exceptions depending on your country, and that information is available at checkout)

I did not receive all of the items in my order

If your order included several items, it is possible that they were packed and sent separately,

as our available inventory gets distributed from two different shipping warehouses. (Osaka,Japan & Hong Kong) So, there is no need to worry ! Your package will arrive shortly.

Feel free to email us at: contact@kawaii-faces.com, where we will be happy to confirm the location of your package.

I haven’t received my order

A problem with your local postal service ? Package lost, broken, destroyed ?

With our secure delivery, Kawaii Faces Universe takes care of the disputes for you !

Customer satisfaction is our priority. We don't blame the carrier by letting you "fend for yourself".  

We assume full responsibility by immediately sending you a new package at our expense. 

Do not hesitate to contact us via email at: contact@kawaii-faces.com and our team will do the utmost to meet your expectations.

Damaged product or incorrect item ?

Please inspect your package once you receive it.

In the rare case there is a damaged item, a missing item, or an incorrect item in your package, we require that you contact us within 48 hours upon receiving your order.

If no attempt to contact us is made, regarding the damaged/missing items within 48 hours, all items are deemed correct & received. We are really sorry for the inconvenience.

Returns & Refunds

Can I cancel my order ?

Yes, it is possible to cancel your order ! However, if the order is already in preparation, the cancellation fee will be 40% of the purchase price.


Do not hesitate to contact us via email at: contact@kawaii-faces.com and our team will do the utmost to meet your expectations.

Can I modify my order ?

Yes, it is possible to modify your order, just as long as your order is still "in process".

I have entered an incorrect address, what do I do now ?

If you have misspelled, or auto-filled an incorrect address, simply reply to your order confirmation email and confirm.


Once you can confirm that the given information is incorrect, kindly notify us via email at: contact@kawaii-faces.com


When an address is entered incorrectly, we can modify it for you, so long as we are notified within 24 hours. Refunds will no longer be available after 24 hours following the input mistake. Thank you.

The clothing I received doesn't fit

All our textile product descriptions are accompanied by a size guide to avoid this kind of inconvenience for our friendly customers.

From then on, the buyer assumes full responsibility for products that are too small/large.


Nevertheless, we know that the purchase of such an item can cause great frustration.

Please contact our customer support at: contact@kawaii-faces.com and we will do our best to satisfy you. (by offering a possible compensation, for example)


What kind of payment do you accept ?

Your security is our priority: our site only offers secure and a guaranteed safe means of payment.

We accept:

Credit Cards

Debit cards

Our site is supported by the most trusted and effective global payment platforms like: MasterCard, Visa, & American Express to give you a maximum level of safety and payment possibilities.

Our online payment services:


*As a banking institution PayPal offers you more than 10 years of experience in secure online payments. It's simple, fast, free and recognized worldwide for its efficiency.

Your bank details or credit card information will not be communicated to us under any circumstances. All payments are protected by our 128-bit SSL encrypted payment processor.

Is my information secure ?

Yes !

The "HTTPS" present in the URLs of our shop testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming indispensable nowadays. It is the best way to protect your data and protect you against hackers and identity theft.


Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an "s" which stands for "secure" and which is added to the "http" protocol on the website in the address bar.

Other Inquiries

How can I order a product that I’ve seen on the site ?

We make your purchases as easy as possible.

1. You select the desired product(s)
2. Click on "add to cart".
3. Click on the shopping cart icon in the top right corner (your "basket") to complete your shopping.

We also offer you the possibility to create an account to make the process even simpler. Please click on the little character on the top of the page, next to the cart icon.

Can I use more than one discount code for my order ?

No, sorry. We only accept one discount code per order (the only exception being that of a special case)

I have an import tax to pay ?

Can I place a bulk order ?

If you wish to order in bulk, we will be happy to give you a discounted price. Please, let us know by sending an email to our team at: contact@kawaii-faces.com

I have other questions that weren’t answered, can you help ?

Absolutely ! Please contact us at: contact@kawaii-faces.com and our team will be happy to help you.