Q&A
Frequently Asked Questions
🌍 Do you ship worldwide?
Yes! We offer free worldwide shipping on every order, no matter where you are.
📦 How long does shipping take?
Delivery times vary by destination, typically between 7 and 20 business days. You'll receive tracking information as soon as your order ships.
📏 How do I find my size?
Each product page includes a detailed size guide. If you're between sizes or unsure, feel free to message us before ordering.
🔄 What's your return policy?
You have 30 days to return an unused item in its original condition for a refund or exchange. See our Terms of Service for full details.
🔒 Is checkout secure?
Absolutely. All transactions are processed securely through Shopify's payment system, and we accept all major credit cards.
🧸 How should I care for my plushie?
Most plushies can be gently spot cleaned or hand washed with mild soap. Check the care tag on your specific item for detailed instructions.
💇♀️ How do I style and care for a cosplay wig?
Our cosplay wigs are heat-resistant up to a certain temperature (check your product page). Use a wide-tooth comb and store on a wig stand when not in use to keep the style intact.
💬 Still have questions?
Reach out anytime at miki.kawaiifaces@gmail.com — we're happy to help!